FAQs
IS THE JEWELLERY SOLID SILVER AND IS IT HALLMARKED
All MEY for Game Of Thrones jewellery is solid sterling silver (925). It is stamped with the makers mark (Yunus & Eliza) and hallmarked at the London Assay Office.
WHAT IS THE BLACK COLOURING ON MY JEWELLERY
There are two different types of black colouring usually seen on silver jewellery:
One is deliberately caused and is referred to as oxidation, you will see this in the depths of your MEY for Game Of Thrones jewellery.
The other is a natural tarnish that is likely to occur with time and wearing, this is not a manufacturing defect but a property of silver metal and can be removed using the cleaning methods detailed below.
HOW CAN I POLISH MY JEWELLERY
Sterling silver is a precious metal and may require cleaning from time to time. Sterling silver tarnishes rapidly when exposed to salty air, swimming pool chlorine and products containing sulfur, such as rubber gloves and certain papers.
Simply polishing your silver with a Silver Polishing Cloth works well when the tarnishing is not too severe. It is the best method for cleaning our oxidized silver, as you can stay away from the intentionally tarnished areas we create.
However if the tarnish is sever, we recommend washing it in warm water and a mild, ammonia- and phosphate-free dishwashing soap. Be sure to thoroughly rinse your silver with running water, then dry with a microfiber cloth to prevent white water spot stains from forming. Use a Silver Polish Cloth to finish.
As a final resort to restore the original brilliance of the surface, you can use a silver dip solution (please follow the manufacturer’s instructions) and then finish with the silver polishing cloth. Do not leave your item in the dip for too long as this will remove the intentional black oxidization in the depths of the detail.
WHAT IS THE LENGTH OF GUARANTEE ON JEWELLERY
We treat each case on an individual basis, looking at wear and tear since purchase and the reason for your request to return the item. There is no official warranty period on any items.
CAN I RETURN MY JEWELLERY
We want you to love your MEY jewellery. If for any reason you are unhappy with your purchase we are happy to offer a full refund or exchange (if the item is available) providing you send it back to us within 14 days of receipt.
Please Note: All items returned must be unworn and undamaged. For hygiene reasons, we are not able to accept returns on Earrings unless they are faulty.
We are not able to accept refunds on any of our made to order pieces, unless they are faulty.
Sale items are non-refundable and non-returnable.
Read full RETURNS POLICY
ONE SIZE FITS ALL, WILL IT FIT ME
Certain products on the mey.london website are one size fits all. That is to say the item is not available in a range of sizes. Where this is the case the dimensions of the item will be provided in the product description to help you make an informed decision. These items are hinged which allows them to fit the majority of necks and wrists. However please note we do not guarantee your purchase will fit you comfortably.
WHAT RING SIZES DO YOU OFFER
| UK | US | EU | |
| SMALL | L | 6 | 52mm circumference |
| MEDIUM | M.5 | 7 | 54mm circumference |
| LARGE | O | 8 | 56mm circumference |
WHAT BANGLE SIZES DO YOU OFFER
| SMALL | 52mm tall x 62 mm wide | Oval Shape |
| MEDIUM | 56mm tall x 66mm wide | Oval Shape |
| LARGE | 59mm tall x 69mm wide | Oval Shape |
Our Dragonstone and Armour bangles are solid and not hinged therefore we measure for a bangle by taking the smallest measurement round your hand when it is made as narrow as possible by tucking your thumb into your fingers. Simply measuring the wrist will not be sufficient. If you have a bangle that fits tightly over your hand when you do this then it is probably safe to take measurements from the inside and use our chart provided when placing an order.
WHERE DOES MEY.LONDON DELIVER TO
We ship to the United Kingdom, the countries of the European Union, The United States of America, its territories and possessions, Canada, Australia, New Zealand and South Korea. Currently we are not able to ship orders received through this website to other destinations.
Any import duties, sales taxes or other import costs, incurred at the point of entry into the destination country are the responsibility of the customer.
HOW MUCH DOES SHIPPING COST
| Destination | Service Options | Delivery Schedule | Prices GBP |
| UK | APC Overnight Courier | 1-3 working days | £8 |
| Europe | UPS Courier Service | 2-3 working days | £25 |
| International | UPS Courier Service | 3-5 working days | £35 |
WHEN WILL MY ORDER BE SHIPPED
If you place your order of an in stock item before 2pm BST we will usually dispatch it on the day you place it, and if not then the following day. This is apart from weekends or public holidays when it will be dispatched on the next working day. Made To Order items take 8 – 14 weeks to ship.
You will be notified that your order has shipped and provided with a tracking number.
DO I HAVE TO SIGN FOR MY DELIVERY
Yes. For security, all packages dispatched will require a signature on receipt. This way you can be sure that they will reach the intended recipient.
IS MY DELIVERY INSURED
Goods are not insured during transit. We are not liable for damage incurred to goods in transit or for non-delivery. You will become the owner of the goods you have ordered once they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
WHO PAYS FOR LANDING DUTIES
Any import duties, sales taxes or other import costs, incurred at the point of entry into the destination country are the responsibility of the customer. For example the import duties from the UK to the USA are typically 5% on Silver items. You will be asked to pay this by UPS before they deliver your item.